WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work®, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$73,000 - $85,000 Annual Salary - Pay based on applicable experience and qualifications

POSITION OVERVIEW

The People Operations Generalist will provide essential administrative and operational support to the Human Resources department, ensuring the smooth execution of HR processes, compliance adherence, and employee support initiatives. This role will focus on new hire processes, HR systems management, data accuracy, safety initiatives, and addressing employee inquiries while actively contributing to the efficiency and scalability of HR operations.

This is a hybrid position, based on current MidPen policy of working Tuesdays and Thursdays in the Foster City. Monday, Wednesday and Friday, option to work from home or the office. When working from home, requires a reliable internet connection.

ESSENTIAL DUTIES

New Hire Support/Employee Changes:

• Manages onboarding processes, including the preparation and distribution of new hire documentation
• Verifies employment eligibility and completes I-9 verification in compliance with federal regulations
• Ensures accurate and timely filing of all required paperwork, maintaining compliance with company and legal standards
• Coordinates and processes all employee transfers, promotions, title, salary, and employment status changes
• Tracks and follows up on new hire completion of required onboarding tasks, such as training modules and benefit enrollments
• Offboarding, communications, exit documents, access, system updates and direct report assignments
• Process onsite housing, license agreements

Employee and Workplace Support:

• Acts as the first point of contact for general employee inquiries related to HR policies, benefits, payroll, and systems access
• Escalates complex issues to appropriate HR team members and ensures timely resolution.
• Assists with safety-related initiatives, including coordinating training sessions and preparing compliance materials
• Supports workplace injury documentation, reporting, and follow-up, ensuring alignment with OSHA and company standards
• Maintains communication and provides follow-up on workers’ compensation claims to employees, managers, and insurance providers

HR Administrative Tasks:

• Maintains organized and compliant employee records, including digital and physical filing systems
• Process updates to employee data, including address changes, benefit elections, tax documentation, and direct deposit information
• Prepares accurate reports for audits, compliance checks, and management reviews, ensuring all data is up to date
• Monitors completion and documentation of mandatory employee training programs, such as harassment prevention and safety compliance

HRIS & ADP Administration:

• Updates employee data in HRIS and ADP systems with speed and accuracy, ensuring compliance with data integrity standards
• Generates custom reports for audits, compliance reviews, and management decision-making
• Troubleshoots basic system issues, escalating technical problems to system administrators when necessary
• Supports system optimization initiatives, including testing new features and assisting with system training for employees and managers

Compliance & Record Keeping:

• Organizes and maintains digital HR files, including I-9 forms, employment agreements, and performance documentation, ensuring readiness for audits
• Assists in tracking compliance deadlines and updating employee records to reflect completed actions
• Remains knowledgeable of employment law developments to effectively address compliance obligations
• Supports HR-led initiatives like employee policy acknowledgment forms, and data audits

Employee Engagement Support:

• Assists with planning and logistics for employee engagement activities, including celebrations, recognition events, and others
• Collaborates with Office Management to ensure smooth execution of workplace events and culture-building activities

Expanded Administrative Responsibilities:

• Manages HR document templates, ensuring they are accurate, up to date, and aligned with company branding
• Coordinates logistics for meetings, including scheduling, preparing materials, and taking minutes as required
• Supports the automation of HR workflows by assisting with testing and rollout of new digital tools
• Monitors HR inboxes and direct incoming inquiries to the appropriate team members or provide solutions when possible
• Assists with processing and coding HR-related invoices for payment, ensuring accurate records and timely submissions
• Supports leave of absence (LOA) administration, including documentation, tracking, and communication with employees and managers
• Acts as a backup for payroll and benefits reconciliation tasks monthly and or team member absences
• Performs other duties as assigned

QUALIFICATIONS

Education and Experience

• Bachelor’s degree in human resources, Business Administration, or a related field and a minimum of 2+ years of experience in an HR support role with demonstrated knowledge of HR processes and compliance requirements or an equivalent combination of education and relevant experience
• Experience with I-9 verification and employment eligibility documentation
• Hands-on experience with HRIS systems, ADP, or similar platforms is highly preferred
• Prior experience in an administrative or HR support role preferred

Knowledge, Skills, and Abilities

• Foundational understanding of HR principles, practices, and compliance requirements
• Exceptional organizational skills to manage onboarding workflows and checklists
• Familiarity with workplace safety regulations and OSHA requirements is a plus
• Capability to process incident reports and support workers’ compensation claims
• Ability to ensure data accuracy and generate standard and custom reports
• Demonstrated ability to provide professional, responsive, and empathetic employee support
• Effective communication skills for explaining HR policies and processes
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and HR technology
• Willingness to adapt to and learn new HR systems and tools
• Detail-oriented with strong organizational and time management abilities
• Excellent verbal and written communication skills
• Capability to handle sensitive information with discretion and maintain confidentiality
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
• Commitment to the MidPen’s Mission and Values

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• This is a hybrid position, based on current MidPen policy of working Tuesdays and Thursdays in the Union City Office. Monday, Wednesday and Friday, option to work from home or the office. When working from home, requires a reliable internet connection.

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.