WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work®, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$32 - $35 Hourly - Pay based on applicable experience and qualifications

POSITION OVERVIEW

The Community Manager is a dynamic leader responsible for ensuring properties are safe, welcoming, and compliant with regulatory standards. Overseeing daily operations, you will manage fiscal responsibilities, facilities, compliance, and risk while fostering a supportive environment for residents with complex needs, including those facing housing instability, mental health challenges, and substance use issues. You will drive operational excellence and resident engagement by cultivating strong relationships with residents, supervising onsite staff, and collaborating with social service providers and external partners.

This role offers a unique opportunity to make a meaningful impact by promoting resident well-being and building a resilient, team-oriented culture. A proactive, trauma-informed approach is key to balancing empathy with firm boundaries, making this position both challenging and deeply rewarding. With opportunities for professional growth and career advancement, you will play a pivotal role in strengthening the lives of residents and the communities we serve.

ESSENTIAL DUTIES

Resident Support and Engagement

• Build positive, professional relationships with residents to foster a safe and supportive living environment
• Communicates and partner closely with MidPen Resident Services, ensuring access to resources that promote housing stability and personal growth
• Manages resident communications, including resolving conflicts, addressing complaints, and ensuring residents understand their rights and responsibilities

Property Operations and Compliance

• Oversees daily operations for one or more properties, ensuring adherence to organizational and regulatory standards
• Collects rent, and security deposits, and manage delinquent accounts in compliance with financial procedures
• Ensures accurate and timely reporting for program certifications, re-certifications, and compliance reviews (Fair Housing, HUD, TCAC, etc.)

Emergency and Risk Management

• Coordinates emergency preparedness plans, ensuring residents and staff are informed and ready to respond to crises
• Manages incident reports, including resident safety concerns, property damage, or employee accidents, following organizational policies

Team Leadership and Collaboration

• Supervises and support onsite staff, providing regular feedback, performance reviews, and growth opportunities
• Fosters a collaborative working relationship with internal and external partners
• Participates in team meetings, trainings, and self-care initiatives to build resilience and prevent burnout

Maintenance and Facilities Oversight

• Conducts regular property inspections to identify and address maintenance issues promptly
• Partners with the Preventive Maintenance Lead and Facilities Coordinator to implement a preventative maintenance schedule
• Monitors curb appeal and ensure properties remain in compliance with safety codes, including fire and OSHA regulations
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• Three years of multi-family residential management experience, including two years in Affordable Housing or an equivalent combination of education and experience
  • Preferred: Experience within Supportive Housing
• One year of supervisory experience required
• Certification as a Tax Credit Specialist or Certified Occupancy Specialist (or ability to obtain within six months)

Knowledge, Skills, and Abilities

• Knowledge of Fair Housing laws, with completion of FHA certification within the first 60 days
• Strong interpersonal skills, with a demonstrated ability to work empathetically and effectively with high-needs populations
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software such as RealPage
• Ability to manage complex situations, maintain professional boundaries, and remain calm under pressure
• Excellent written and verbal communication skills, with the ability to interpret regulatory guidelines and operational procedures
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks & frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl
• The ability to lift and carry up to 50 pounds on a regular basis

Working Conditions

• Availability for occasional evening or weekend hours to meet resident or operational needs

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.